It does exactly means you have a lifetime warranty on your bag, or maybe it’s better to say you have a generations warranty. We believe that we owe it to our customers to be the best in our field. By remaining constantly innovative, we try to positively influence the future of our craft. Through our years of experience and knowledge in the field of leather products, we can achieve this. We only work with the best materials and only vegetable tanned, so that we can guarantee quality and a lifelong guarantee to our customers. We work with our own factory in our own region, Waalwijk, so that we can achieve full transparency. We share everything with our customers and see this as the future way of working. We call it radical transparency.
So In case there is a defect, or your bag need to have some extra maintenance, please always het in touch with us to find the best solution. Even after 10 years, or if you are the next generation.
All the leathers we use are manufactured in Europe in the most ecological way possible, we call it vegetable tanned. This means that no chemicals are used in the production process, and no synthetic layers are used in the finishes of our leathers.
We always use the vegetable tanned leather. The type of the leather is clearly indicated per collection in the product detail. With all types of leather, and therefore also with our bags, you can bear in mind that it will become more beautiful after use – as is often the case with natural products. Most types of our leathers have an open structure which means that the top layer of the leather is unfinished (original top skin), what giving it a more robust and sturdy look while using. However, that also means that it’s more sensitive to scratches and stains. Furthermore, we always recommend that you are free to use a standard maintenance leather spray to protect the leather against rainy days.
This depends on the defect and how it came about, but please always get in touch with us first. Through quality controls we strive for the highest quality on every bag, but it is still a human process, so it can always happen that a stitched seam or buckle peels off during normal use. In the case of normal use, we offer you the following two options:
- To keep the process as sustainable as possible we always recommend this option first. You have the defect repaired at a local tailor or shoemaker. We will of course reimburse these costs for you. This is better for you, because you can use your bag again way quicker, but it’s also better for the environment, because the bag doesn’t have to be sent back and delivered again.
- You can also return the bag free of charge to our factory in the Netherlands, where we will repair the bag for you. Due to the continuous bustle and due to the fact that the factory is also used for the creation of new bags, we often have to plan this repair 2 to 3 weeks in advance, which means that you may have to miss your bag for up to 4 weeks.
For both options please get in touch with us first to firstname.lastname@example.org.
Everything from the design until the preparations are done in our factory in the Netherlands. Laauw stands for local craftsmanship, durability and quality. From the very beginning, we have therefore worked with our own factory, located in the heart of this industry, Waalwijk. We want to change the consumer society. We want to show you the value of minimalism by making products that last for generations. We choose the best and therefore lifelong quality, both in the materials and the craftsmanship, which allows us to offer our customers a lifelong guarantee. We don’t work with suppliers, but we made them partners. Our brand exists because we work with the best local professionals. We believe that these people are also entitled to a piece of Laauw, so they became our partners in stead of our suppliers.
Our products are timeless and will become more beautiful every year. The same goes for our collections, they are made with love and every design deserves the time to find a user. We want to stay away from the hectic “fast-fashion” world, and choose for a sustainable “slow-fashion” world. We only work with limited stocks, so we never have “leftover” stock and keep our production sustainable.