As explained in our story; we want to stay away from the hectic “fast-fashion” world, and choose for a sustainable “slow-fashion” world. We want to change the consumer society. We want to keep our stock limited, so we never have “leftover” stock and keep our production sustainable. Therefor we ask you to respect our pre-order policy and to contribute to a more sustainable world together with us. The delivery moment of each Collection will be communicated at our productpage. If this time has already been, your order will be delivered out of our current stock and you can take into account a delivery time of 3-5 days.
The easiest way is to email your question to info@laauw.com. Please, always state your order number in the subject line.
This is always indicated on the product page of the product you ordered. Keep in mind though that that date is an estimate, not a guarantee, because we are also dependent on transport. You will always be informed in time when your pre-order is delivered earlier or later than indicated.
Please ask our Customer Service (info@laauw.com) to send it again.
Please note our sustainable pre-order policy first. Orders will be delivered within 3-5 working days in the Netherlands. In the rest of Europe, delivery will take 3-5 working days. And in the rest of the world it takes 5-7 working days. You can always follow your order via the Tracking link that you receive by email.