Orders will be delivered the next day in the Netherlands. In the rest of Europe, delivery will take 1-3 working days. You can always follow your order via the Tracking link that you receive by email.
Please ask our Customer Service (email@example.com) to send it again.
This is always indicated on the product page of the product you ordered. Keep in mind though that that date is an estimate, not a guarantee, because we are also dependent on transport. You will always be informed in time when your pre-order is delivered earlier or later than indicated.
The easiest way is to email your question to firstname.lastname@example.org. Please, always state your order number in the subject line.