Please send us a mail with the name of your bag and photos of the current quality, so we can decide if your bag can be offered for a 2nd Life. You can send your mail to firstname.lastname@example.org.
It depends on the quality, the model and the price you have paid, but usually we will offer you a personal voucher code with an amount between €15 and €55 euro which you could use in our webshop or Flagship Store.
We make sure the quality of the bags in our 2nd Life Program is still that good as the quality of our new bags, because all bags are inspected and refurbished by hand in our atelier. The only thing you will see are the signs of use, what makes the bag more beautiful!
The easiest way is to email your question to email@example.com.