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Functional & distinctive, Dutch design!

Free exchange & maintenance!


If you have a question, chances are your question has been asked before. To save yourself (and us) some time, we have listed the frequently asked questions below. If your question is not in the list, don’t hesitate to contact us of course.

  • 2nd Life Program

    • I have a different question about the 2nd Life Program, what can I do?

      The easiest way is to email your question to

    • What is the quality of the bags in the 2nd Life Program? 

      We make sure the quality of the bags in our 2nd Life Program is still that good as the quality of our new bags, because all bags are inspected and refurbished by hand in our atelier. The only thing you will see are the signs of use, what makes the bag more beautiful! 

    • What is my return for offering my Laauw bag to the 2nd Life Program?

      It depends on the quality, the model and the price you have paid, but usually we will offer you a personal voucher code with an amount between €15 and €55 euro which you could use in our webshop or Flagship Store. 

    • How can I offer my Laauw bag to the 2nd Life Program?

      Please send us a mail with the name of your bag and photos of the current quality, so we can decide if your bag can be offered for a 2nd Life. You can send your mail to

  • Customer service

    • I have a general question, how should I contact you?

      With general questions you can always contact us via We are happy to help.

    • I sent an email more than 48 hours ago, but I don’t have an answer yet, what should I do?

      It is possible that somehow we lost track of your email. Feel free to send a reminder via

    • What is the best way to get in touch with Laauw?

      You can always send a message to our customer service via the contact form below. We make every effort to return to your message within 48 hours.

  • Orders & delivery

    • I have a different question about my delivery, what can I do?

      The easiest way is to email your question to Please, always state your order number in the subject line.

    • I have placed a pre-order, how long does it take to deliver?

      This is always indicated on the product page of the product you ordered. Keep in mind though that that date is an estimate, not a guarantee, because we are also dependent on transport. You will always be informed in time when your pre-order is delivered earlier or later than indicated.

    • I didn’t receive a Track & trace number. Now what?

      Please ask our Customer Service ( to send it again.

    • How long does it take for my order to be delivered?

      Orders will be delivered the next day in the Netherlands. In the rest of Europe, delivery will take 1-3 working days. You can always follow your order via the Tracking link that you receive by email.

  • Product care & repairs

    • Are your products environmentally friendly?

      All the materials we use are manufactured in Europe in the most ecological way possible. This means that no chemicals are used in the production process, and no synthetic layers are used in the finishes of our materials. This applies to both the leather and our other materials such as nylon, canvas and the metals used.

      In addition, we always strive for the highest quality to ensure that a bag lasts a lifetime. And we don’t even stop there. So in order to ensure that a bag will have a second life when its first owner wants to part ways with it for whatever reason, we created the 2nd Life Program. With the help of this program, Laauw customers can offer their bag (or other Laauw product) to us in our vintage store. We will restore the bag if necessary, after which it will find its way to a second life at a reduced rate. That’s how we keep the circle going.

    • Is there a difference between the leather in various collections?

      Yes, we use different types of leather throughout different collections. This is because with every different collection, we like to radiate a style which suits the collection. The leather type is clearly indicated per collection in the product details. There are many types of leather, but to make it easy, we explain 2 types of leather that we use the most; leather with an open structure (Nubuck) and leather with a closed structure (Full Grain).

      Leather with an open structure means that the top layer of the leather is lightly sanded, giving it a more robust and sturdy look. However, that also means that it’s more sensitive to scratches and stains. This type of learning is also often referred to as Nubuck.

      Leather with a closed structure means that it is the top layer of the leather. This top layer can also be a little more sensitive to scratches and stains when you leave it untreated. If this is the case, it will be indicated in the product description and you can take a sturdier appearance into account. We also work with full grain leather which has a more covered top layer, so that it has less sense of scratches and stains and therefore means a more even appearance. This type of leather is also referred to as “full grain leather”.

      With all types of leather, and therefore also with our bags, you can bear in mind that it will become more beautiful after use – as is often the case with natural products. Furthermore, we always recommend that you use our maintenance spray that can be found in the webshop.

    • I have a defect in my bag, how do we solve this?

      This depends on the defect and how it came about. Through quality controls we strive for the highest quality on every bag, but it is still a human process, so it can always happen that a stitched seam or buckle peels off during normal use. In the case of normal use, we offer you the following two options:

      (recommended) You have the defect repaired at a local tailor or shoemaker. We will of course reimburse these costs for you. This is better for you, because you can use your bag again way quicker, but it’s also better for the environment, because the bag doesn’t have to be sent back and delivered again.
      You can also return the bag free of charge to our workshop in the Netherlands, where we will repair the bag for you. Due to the continuous bustle and due to the fact that the workshop is also used for the creation of new bags, we often have to plan this repair 2 to 3 weeks in advance, which means that you may have to miss your bag for up to 4 weeks.

    • Where are the bags made?

      Everything from the design until the preparations are done in our workshop in the Netherlands. During the past years we have build up a valuable network in the local leather industry. Because we know how the use the right type of leathers in cooperation with our production partners in the South of Holland (Waalwijk) we are able to produce good price and quality collections in Holland. Next to that we are working with production partners in Portugal, Morocco and India.

  • Returns & refunds

    • How long does it take for my money to be refunded?

      After we have received your return, the refund will be transfered automatically within 14 days.

    • Until when can I return my order?

      You can return your order within 14 days after receiving your order. Make sure it is still in its original packaging. Products bought in our 2nd Life Shop, or bought during a sales event can’t be returned.

    • What does it cost to return my order?

      The costs for returning your package are €5,-. You can download your return label via the link

    • How can I return my order?

      Please use the following link to create your freepost return label:

      For repairs please use the address of our store below. You need to pay the shipping costs by yourself.

      Laauw Warehouse
      Middelweg 32C
      5253 CA, Nieuwkuijk

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